Our platform serves as an intermediary, connecting travel agencies with travelers.
Cancellation & Refund Rules
Each tour may have different cancellation conditions. The Booking Page clearly shows whether the tour is non-cancellable or until what date it can be cancelled. If a tour is marked as non-cancellable, you cannot cancel and no refund is provided. If a tour specifies a cancellation deadline, you can cancel before that date and the refund will be processed to your original payment method. The organizer or agency also has the right to cancel the tour at any time for various reasons. If the tour is cancelled by the organizer, the full amount will be refunded to your original payment method.
Refund Responsibility
Refunds are processed according to the rules displayed on the booking page. "GNALU EM" LLC facilitates refunds only when a tour allows cancellation before the stated deadline or when the tour is cancelled by the organizer. For non-cancellable tours, "GNALU EM" LLC bears no responsibility for refunds.
Contact Us
If you have any questions or need clarification, write to us at [email protected]
Legal Terms
This policy is governed by the laws of the Republic of Armenia.